Reference

Our Terms & Conditions Shape Your Account

When you open an account with us, you're entering into a straightforward agreement about how we operate, how your funds move, and what happens when you play.

Account rules and accessDeposit and withdrawal termsFair play and dispute resolution
Explore the Lobby Read FAQ
solusiwin slot Our Terms & Conditions Shape Your Account
REACH US ANYTIME

Contact Us About Your Terms

We keep three direct channels open so you can ask about our terms, report issues with your account, or request clarification on any policy.

Live Chat Jump into the lobby and click the Help icon in the top-right corner. Our live-chat team answers account questions, policy clarifications, and disputes Monday to Sunday, 09:00–22:00 Indonesia time.
Email Support Send detailed account or terms questions to [email protected]. We respond within 18 hours with a full explanation and next steps. Email is best for disputes or requests that need documentation.
In-Account Help Centre Open your account settings, select 'Policies & Terms,' and browse our searchable help articles. Each article covers common questions about withdrawals, account closure, and payment verification in plain language.
HOW WE PROTECT YOU

Data Security, Account Access, and Compliance

Your account information and transaction history are encrypted end-to-end using industry-standard SSL protocols. We store deposit and withdrawal records for seven years to support fraud investigation and regulatory compliance.

Data Encryption

All account access and payment data moves through TLS 1.2+ encryption. Your DANA, OVO, GoPay and QRIS transaction details are never stored in plain text on our servers; we use tokenized payment references instead.

Account Verification

Before your first withdrawal, we verify your identity using your registered mobile number and a one-time code. This step protects your account from unauthorized access and ensures withdrawals go to the correct wallet.

Withdrawal Holds

Withdrawals flagged by our anti-fraud system may be held for up to 48 hours while we verify the request. We'll contact you via live chat or SMS if manual approval is needed; the delay protects your funds from unauthorized transfers.

Dispute Resolution

File a dispute about a transaction, bet settlement, or deposit by contacting support within 30 days. We review all disputes within five business days and provide a full written decision explaining our findings and your next options.

Account Closure

You can close your account at any time from your settings menu. We'll process pending bets, return any remaining balance to your registered payment method within three business days, and retain your account data for compliance purposes.

Policy Changes Notice

We notify you of material changes to these terms via email and in-account banner at least 14 days before they take effect. You can review the full updated terms in your account settings and opt out of continued play if you disagree.

Frequently Asked About Our Terms

Our terms prohibit deposits from accounts not registered in your name. If we detect a third-party transfer, we will hold your account pending identity verification. You must provide proof of authorisation or the deposit will be refunded to the original payment source. Repeated violations may result in account closure.

You can request a withdrawal at any time from your wallet. We process withdrawals to DANA, OVO, GoPay and QRIS within one business day once verified. Pending bets must settle before withdrawal approval. If your account has unusual activity flags, withdrawal may be delayed up to 48 hours for security verification.

You can close your account instantly from your settings. We return any balance to your registered payment method within three business days. Deposit and bet records are retained for seven years for compliance; personal data beyond that is anonymised. You can request early deletion by contacting support.

You have 30 days from an incident to file a dispute through our support channels. We review disputes within five business days and provide written findings. If you disagree with our decision, you can escalate to independent dispute resolution. All disputes are handled according to local law in your region.

Daily Deposit references depend on your payment method and account history; DANA, OVO, GoPay and QRIS each have network-imposed maximums. Your first withdrawal is limited to your first deposit amount until identity verification is complete. Standard daily withdrawal limits are 50 million IDR; higher limits are available after account verification.

Our terms state you are solely responsible for your account credentials and activity. If you share your password or allow another person to play, we cannot reverse losses or disputes that result. Enable two-factor authentication in your security settings to prevent unauthorised access. Report compromised accounts to support immediately.

We update our terms occasionally to reflect new games, payment methods, or legal changes. Material changes are announced via email and in-account banners at least 14 days before taking effect. You can review updated terms in your account settings. Continued play after the notice date means you accept the new terms.

Related Pages

solusiwin slot Indonesia Register solusiwin slot Login solusiwin slot Casino About Us